A first day at work comes with dozens of practical questions. For a large organisation, the challenge is making reliable answers easy to find without losing the warmth of a human welcome.
Liza gives Jumbo colleagues a familiar store-floor face for onboarding, everyday information and guided employee journeys.
Designed for the moment
Less searching. More confidence from the first shift.
The mobile-first experience brings approved employee knowledge into a conversation that feels clear and friendly. Liza can point people towards the right information without claiming access to personal HR accounts or replacing a manager’s role.
The goal was not to automate the welcome. It was to make useful support feel more welcoming.
A complete character system
From onboarding utility to recognisable launch media.
Liza’s expression library, guided journeys and bilingual voice were developed alongside the interface. The same character then extends into launch content, giving employees one recognisable colleague across the rollout.
- Employee journey and knowledge architecture
- Privacy and consent experience
- Responsive bilingual chatbot
- Character-led launch media
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