Helpful, not personal
Liza is not connected to employee accounts. She guides people to the right process without pretending to know their roster or private HR data.
Employee onboarding · Visual AI colleague
Meet Liza—the colleague who makes a first day feel less first-day.
For Jumbo Bas Bobeldijk, notso.ai created an animated employee buddy that turns onboarding, everyday questions and practical support into a warm conversation.
See how Liza helps
Motion pausedLive employee experience
Motion paused- Client
- Jumbo Bas Bobeldijk
- Notso role
- Character, conversation, animation & product
- Use case
- Employee onboarding and support
The brief
Make employee support feel like asking a good colleague.
Starting in a supermarket comes with a stream of small, practical questions: where to find a form, how an app works, what happens on the first day and who to ask when something changes.
Human onboarding remains essential. Liza supports it by staying available after the introduction—ready to repeat an explanation without judgment and send someone to the right person when the question needs a human.
Design principle“No worries. I’ll show you.”
Character strategy
The energy of the service desk, without the queue.
Liza was chosen from a broader family of digital-buddy concepts. Her approachable store-floor role made the right bridge between HR information and the everyday reality of a new colleague.
- Cheerful without becoming childish
- Practical and concise
- Social, warm and easy to approach
- Recognizable as part of the store team
Expression library
Useful answers land better when the reaction fits the moment.
The employee journey
One familiar face across three very different moments.
The conversation begins by understanding where someone is in their employment journey. That keeps the help relevant without requiring access to a personal employee account.
- 01
Starting
A warmer first step
Liza welcomes new colleagues, explains what to expect and points them to the right introductory documents and people.
- 02
Working
Practical help in the moment
Employees can ask about everyday processes, workplace rules and apps without searching through folders or waiting for the same answer again.
- 03
Finishing
A clear way to wrap up
When someone leaves, Liza can explain the process, surface relevant forms and show who needs to be informed.
The live experience
The answer feels visible, not buried in a manual.
Liza combines plain-language replies with expressive reactions, useful links and a bilingual conversation. The result feels closer to a guided mobile experience than a traditional helpdesk chatbot.
Motion paused
Motion pausedTrust by design
Helpful enough to return to. Clear enough to trust.
Employee support is sensitive. Liza’s boundaries are part of the product: she explains what she can do, asks for consent and routes personal matters back to the people responsible for them.
Built on approved knowledge
Documents, FAQs, forms and links supplied by Jumbo shape the answers and the routes Liza can recommend.
Consent comes first
A clear Dutch and English privacy screen explains what is stored, why it is used and how long it is kept before a chat begins.
Patterns, not profiles
Anonymous reporting helps reveal common topics and moments of friction without turning Liza into an employee-monitoring tool.
Character-led media
Liza can welcome people before the chat even opens.
The character system extends naturally into internal communication and launch content. Familiar store moments make the digital colleague feel like part of the team rather than a separate technology layer.
What the system changes
Employee information gets a front door people can actually find.
Liza brings character design, approved knowledge and clear boundaries into one always-available experience. Employees get a friendlier route to help; the organisation gets a consistent way to repeat the basics and learn where guidance is still unclear.
- More approachableA recognizable colleague makes the first question easier to ask.
- More consistentThe same approved explanation is available whenever it is needed.
- More actionableAnswers end with the right document, link or human next step.
Turn repeated questions into a better first experience.