Gaming & communities
The world continues outside the game.
Give players a familiar character to talk to. For first steps, new stories, community moments and practical support.
Game worlds are alive. Their service layers often are not.
Players build relationships with the kings, captains, creatures and guides inside a game. Outside the game, those relationships disappear into patch-note pages, generic notifications, support forms and store offers.
The Notso Experience Layer lets a familiar Brandbot continue the relationship.
Four player journeys
Turn patch notes, seasonal announcements, events and hidden details into conversations with an in-world host. Players can explore what changed instead of only reading a broadcast.
Let a guide adapt explanations to a player's pace, goals and play style. It can introduce systems, recommend first steps and answer early questions.
Replace a generic return notification with a Brandbot-led message and dedicated web conversation. Explain what is new and give the player a reason to return.
Recommend relevant bundles or events through dialogue, answer common questions and route unresolved issues before frustration grows.
Example moments
Where were you? The castle has changed while you were gone. Want the fast tour or the full story?
That bundle is useful if you are rebuilding quickly. If you are playing defensively, I would look at a different option.
Built around existing systems
The Brandbot can connect to approved sources and journeys.
- Knowledge and support content
- Community updates
- Live-ops calendar
- CRM journeys
- Store or bundle information
- Player segments
- Web experiences
- Conversion events
Personalized or account-level journeys require scoped endpoints, permissions and player-data rules.
Real-time community insight
Conversation can become an early signal for community, product, CRM and support teams.
- Sentiment after an update
- Trending questions and confusion
- Onboarding friction
- Re-engagement interaction
- Offer click-through and conversion
- Support topics
- Differences between new and returning players
Business and player value
- Deepen the relationship with existing IP
- Make updates easier to explore
- Personalize onboarding
- Create more relevant re-engagement
- Reduce avoidable support friction
- Measure community response as it happens
- Use one Brandbot consistently beyond the game client
Related creative work
Amsterdam side-quest guide
An animated Amsterdam original who turns dilemmas, spare time and overplanned city breaks into blunt opinions, playful side quests and oddly useful advice.
Explore the case ↗Start with one moment that matters.
Tell us who you want to help. We’ll find the right role for your Brandbot.