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Guide 05Operations playbook

Better reminders. Fewer missed appointments.

A clear confirmation, a timely reminder and an easy way to cancel make the schedule more reliable for everyone.

A salon receptionist and client checking the next appointment together
Live in Rezervator

Appointment reminder

01

Appointment tomorrow at 09:00

02

Viber reminder sent

03

Client confirms attendance

Appointment confirmed
What changes

A good reminder gives the key appointment details and explains how to change them if needed.

01Fewer manual steps02One clear workflow03More time for people
01

A prompt confirmation reduces uncertainty

After booking, clients should receive a concise appointment summary: date, time, service and location. If any preparation is required, include only what matters.

That confirmation helps your team too. There are fewer follow-up questions, and the appointment details are recorded in one place.

Inside the product

Every handoff stays visible — without another spreadsheet.The booking, reminder and appointment status live in one flow the whole team can follow.
02

Remind, without overwhelming

One well-timed reminder is usually more useful than a stream of messages. Choose a channel your clients already use, and keep the tone calm and direct.

  • Lead with the date and time.
  • Include the service or the team member the client is seeing.
  • Provide a clear way to reschedule or cancel.
03

Cancellation is part of a reliable schedule

When clients can cancel in time, the appointment becomes available to someone else. A simple change process helps protect the schedule.

A calmer schedule starts here

Ready to put every appointment in its place?

Show us how you manage appointments today, and we’ll suggest a simpler way.

Your working day, in brief

Show us how you manage appointments today.

Four short answers help us shape the conversation around your team from the start.

  • A walkthrough shaped around your workflow
  • Clear answers for your team
  • No generic sales presentation
Team size

No commitment. Takes less than a minute.